General Terms and Conditions (GTC)

for the sale of new electrical equipment, agricultural machinery and tools between non-residents

The present General Terms and Conditions (hereinafter referred to as “GTC”) set out the rights and obligations of Jegenye Motorfűrész Kft. 1184 Budapest, Jegenye fasor 15. (hereinafter referred to as “Service Provider”) and the Customer (hereinafter referred to as “Customer”) using the e-commerce services provided by the Service Provider through the jegenye.stihl-shop.hu website (hereinafter referred to as “Website”). (The GTC apply to all legal transactions and services that are carried out through the Website or partly through the use of the Website, regardless of whether they are carried out from Hungary or abroad by the Service Provider or its intermediary.

The GTC shall become part of the individual contract in such a way that the Service Provider shall not only inform the Customer of the GTC separately prior to the conclusion of the contract, but the Customer may conclude the contract only if he is aware of the GTC and agrees to it. Consequently, the offer, acceptance or other similar expression of the Customer’s intention to enter into the contract must be preceded or accompanied by an action which not only ensures the Customer’s formal agreement but also makes the GTCF visible and legible to the Customer.

1. PROVIDER DETAILS

Name: Jegenye Chainsaw Ltd.,

Head office.

Company registration number: 01-09-079943

Tax number: 10618574-2-43

Számlaszám: 10918001-0000000017-59360007

Managing Director: Ressely Balázs

Phone number: 06-1-290-6788

Email: jegenye@jegenye.hu

Jegenye Ltd. telephone customer service opening hours: Mon-Fri 8:00 – 17:00

2) THE CREATION OF THE CONTRACT

2.1.Purchases from the Service Provider can be made electronically by placing an order, as specified in these GTC.

2.2 After the order has been placed, the contract may be amended or cancelled freely and without consequence until its fulfilment. This is possible by electronic mail.

2.3. The contract between the Parties for the purchase of the goods shall be deemed to be a written contract in Hungarian.

2.4. The language of the contract is English.

3. APPLICATION

3.1 The essential properties and characteristics of the goods to be sold can be obtained from the Website, with the detailed actual properties of the goods being included in the instructions for use that will be enclosed with the product. If the Customer has any questions about the goods before purchase, the Service Provider will be pleased to assist him at the contact details provided in point 1.

3.2 The purchase price is always the amount indicated next to the selected goods, which, unless otherwise indicated, already includes VAT. If the goods are collected by the Customer in person at the Service Provider’s premises, no additional costs are added to the purchase price. In such cases, the purchase price shall include the personal presentation and installation of the goods. The purchase price of the goods does not include the cost of delivery.

3.3 The Service Provider reserves the right to change the prices, with the modification taking effect at the same time as the publication on the Website. The modification does not adversely affect the purchase price of the products already ordered. In the event of a price decrease between the date of sending the electronic payment notification and the date of receipt of the product, we will not be able to refund any money paid when payment is made by online credit card. The security check of the online payment transaction takes a minimum of 24 hours, after which the product can only be accepted.

3.4 If, despite all due care, the Service Provider displays an incorrect price on the Website, in particular a clearly incorrect price, e.g. a “0” Ft or “1” Ft price that differs significantly from the generally accepted or estimated price of the product, or a price that is “0” Ft or “1” Ft due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

3.5 The Service Provider will only accept the order if the Customer fills in all the fields required for the order. (If the Customer fills in any field incorrectly or incompletely, the Service Provider will send an error message.) The Service Provider shall not be liable for any delay or other problems or errors caused by the Customer’s incorrect and/or inaccurate order details.

4) BINDING NATURE OF THE OFFER, CONFIRMATION

4.1 The Service Provider will confirm the receipt of the offer (order) sent by the Customer to the Customer without delay, within 48 hours at the latest, which confirmation e-mail will contain the data provided by the Customer during the purchase or registration (e.g. billing and delivery information), the order ID, the date of the order, the products ordered and their quantity, the price of the product and the final amount to be paid. This confirmation email is the acceptance of the Customer’s offer and the contract is concluded.

Once you have sent your order, we will send you an automatic confirmation e-mail within 48 hours at the latest, confirming that Jegenye Ltd. has received the order you have sent. The automatic email will also contain the details of your order (delivery receipt). This receipt does not constitute acceptance of your order, but simply informs you that your order has been received by Jegenye Ltd.

Jegenye Ltd will accept your offer by a separate acceptance e-mail. The contract will be concluded upon receipt of the separate e-mail of acceptance of the offer by Jegenye Ltd. and not upon receipt of the automatic order confirmation e-mail within 48 hours.

4.2 The Customer is exempted from the obligation to make an offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his order without delay, i.e. within 48 hours.

4.3 The order shall be deemed to be a contract concluded by electronic means and shall be governed by Act V of 2013 on the Civil Code (hereinafter referred to as the “Civil Code”), Act CVIII of 2001 on certain aspects of electronic commerce services and information society services. The contract is also subject to the provisions of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, if the Customer is a consumer. The full text of this legislation is available at www.njt.hu.

5) RECEIPT, DELIVERY AND PAYMENT TERMS

5.1 The Service Provider shall deliver the goods to the Customer at its own place of business (premises) in the case where it does not provide delivery services. The Service Provider shall inform the Customer by e-mail when and where the goods can be collected, and during opening hours.

5.2. This shall not prevent the Customer from asking the Service Provider any further questions at any other time, even after having studied the instructions for use, using the contact details provided in Section I. However, it shall mean that the Customer receives the goods in a condition ready for use and that he is familiar with the essential characteristics of the goods.

5.3 In the case of personal receipt, which shall also include receipt by a representative, the Customer shall pay the purchase price at the latest at the time of receipt of the goods. He may pay earlier, at any time after the Service Provider’s e-mail accepting the order.

5.4 The Customer is obliged to take delivery of the ordered goods within 10 working days of receipt of the notification (deadline for taking delivery). At the time of taking delivery, the Customer must bring with him/her the notification of personal receipt and the document(s) proving his/her identity and any right of representation (e.g. passport/driving licence). If the Customer fails to take delivery of the item within the time limit, the Service Provider has the right to set a reasonable grace period for the delivery. After the expiry of the grace period without result, the Service Provider reserves the right to withdraw from the sales contract. In this case, the cost of the purchase will be reimbursed to the buyer in the same way as the payment.

5.5 In case the Service Provider allows delivery of the goods, the Service Provider shall provide information on the delivery costs of the ordered goods and the goods to be delivered. If the gross value of the order in question reaches the free delivery amount published on the Website at any time, the goods shall be delivered free of charge by the Customer using its own means of transport or a transport company. If several orders are received from the same Customer on the same day, they will be considered separately for the delivery charge and only orders exceeding the value of the free delivery will be delivered free of charge. If the Customer indicates this when placing the second order and the Service Provider’s feedback indicates that this is still possible, the Service Provider may merge the orders, but it is no longer possible to merge the packages already started. The Service Provider reserves the right to change the delivery charge, with the modification taking effect at the same time as the change is published on the Website. The modification does not affect the purchase price of goods already ordered.

Delivery charges: the cost of cash on delivery depends on the total weight of the products ordered (including packaging), the cost of which is:
0-5 kg: gross 2500,-.

From 5 to 10 kg: gross 2500,-

10-30 kg: gross 3100,-

30-50 kg: gross 5500,-

Over 50 kg individual rate

The above prices may vary for some products, and delivery costs may be discounted. Of course, delivery is free of charge if the product is advertised with free home delivery! In this case, the other product(s) ordered with the product with free delivery will also be delivered free of charge if the weight of the product(s) does (do) not exceed 50 kg!

5.6 The Service Provider can provide approximate delivery times. The Service Provider is not able to deliver at a specific time.

5.7 The Services ordered on the Website will be performed by the Service Provider at the location indicated in the order confirmation sent to the Customer by e-mail.

5.8 The Customer is entitled to pay in the following ways:

Payment for the goods may be made by cash on delivery, bank transfer, cash in case of personal receipt or by credit card, at the Customer’s option. Jegenye Ltd. reserves the right to exclude certain payment methods in certain cases, or to request an advance payment or to request a certain part of the purchase price as an advance payment.

In the case of payment by cash on delivery, the full purchase price plus delivery charges must be paid in cash to the delivery agent on receipt of the consignment.

No delivery charge will be made for personal delivery.

5.9.Retention of title The goods remain the property of Jegenye Ltd. until the purchase price has been paid in full. If, for whatever reason, the goods come into the Customer’s possession before the purchase price has been paid in full, the Customer shall be liable to Jegenye Ltd. for any damages for which no one can be held liable.

MPL (Posta) home delivery

MPL National Courier Service – Fast and convenient delivery

– You can pay in advance by bank transfer or cash on delivery
– Home delivery, 2 delivery attempts
– You can pay by credit card everywhere!

Delivered to a parcel machine, Posta Pont or post office: gross 990 HUF/piece.
For delivery to your door: 0-10 kg gross 1990 Ft/piece.
For home delivery: up to 10-20 kg gross 2990 Ft/piece.
For home delivery: up to 20-40 kg gross 5990 HUF/piece.

Change: from 28.03.2024.03.2024, you can also choose the Hungarian Postal Service delivery when ordering.
In this case we can offer a delivery time of 4 – 5 days and charge a convenience fee of 4.000,- Ft.

6) RESIDUAL RIGHT

The provisions of this clause apply only to natural persons acting outside the scope of their profession, occupation or business activity who buy, order, receive, use or make use of goods and who are the addressee of commercial communications or offers relating to goods (hereinafter referred to as “Consumer”). Consumer is entitled to the following in the case of a contract for the sale of goods:

• the product,
• when supplying more than one product, the last product supplied,
• in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
• if the goods are to be supplied regularly within a specified period, to withdraw from the contract without giving any reason within fourteen (14) days of the date of the first service, the date of receipt of the goods by the Consumer or a third party other than the carrier and indicated by the Consumer.

The consumer is also entitled to exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

6.1. EXERCISE OF THE RIGHT OF WITHDRAWAL

6.1.1 If the Consumer wishes to exercise his right of withdrawal, he shall send his clear written statement of his intention to withdraw to the Service Provider using the contact details indicated in Section I., or, in case of personal delivery or other appearance at the Service Provider’s headquarters (business premises) during business hours, he may exercise this right orally, which shall be recorded in minutes by the Parties. The consumer shall exercise his right of withdrawal within the time limit if he sends his notice of withdrawal to the Supplier before the expiry of the time limit specified above.

6.1.2 In the case of written withdrawal, it shall be deemed to have been exercised within the time limit if the Consumer delivers his declaration to the Service Provider by post within 14 calendar days (up to the 14th calendar day).

6.1.3 In case of withdrawal, the Consumer shall return the ordered good(s) to the Service Provider without undue delay. In the event of exercising the right of withdrawal, the goods must be delivered to the registered office of the Service Provider in a form that guarantees the integrity of the goods, does not impede or reduce their usability, resaleability or value.

6.1.4 The cost of returning the product to the Service Provider’s address shall be borne by the Consumer. At the Consumer’s request, the Service Provider shall arrange for the return of the product, but the cost of the return arranged by the Service Provider shall be borne by the Consumer, and the Service Provider shall not assume the cost of the return arranged by the Service Provider from the Consumer, but shall only assist the Consumer in not having to arrange the return.

6.1.5 The Service Provider shall not be entitled to accept the parcel returned by cash on delivery. The Consumer shall not be charged any costs other than the cost of returning the product in the event of withdrawal.

6.1.6 If the Consumer withdraws from the contract, the Service Provider shall reimburse all the consideration paid by the Consumer, including the transport (delivery) costs, immediately, but not later than 14 days after the return of the goods to the Service Provider, except for any additional costs incurred because the Consumer chose a transport method other than the cheapest usual transport method offered by the Service Provider.

6.1.7 The Service Provider shall use the same payment method as the one used in the original transaction for the refund, unless the Consumer expressly agrees to use another payment method; the Consumer shall not incur any additional costs as a result of using this refund method. 6.1.8 The Consumer may be held liable for the depreciation of the product if it is due to use beyond the use necessary to determine the nature and characteristics of the product.

Attention! It is important for you to know that if you have used the product after purchasing and testing it, you are liable for the resulting depreciation of the product. The right to withdraw from the purchase does not give you 14 days free use of the product, but gives you the opportunity to inspect the product as you would be able to do in the case of products purchased in a shop.

• In the case of petrol and electric garden machinery, filling up with fuel or lubricant is considered as starting up.
• If you use the machine’s cutting tools, the machine is considered to be in operation.

If the goods returned under the right of withdrawal are not in a perfect, resaleable condition, the customer is liable for damages if the deterioration, destruction or other impossibility of returning the goods was caused by the customer’s intent or negligence. The seller may claim compensation for damage resulting from improper use of the goods. In the case of returned goods, a condition survey will be carried out. A report will be drawn up during the condition survey. In the case of goods that are in perfect condition and can be resold, 100% of the price of the goods will be refunded. No costs other than the cost of returning the product will be charged to the Consumer in connection with the withdrawal.

We can only take back the installed product as a depreciated product, as it is not in a perfect, resaleable condition! The amount of depreciation will be recorded in the Condition Survey.

Upon receipt of the shipment, the User must check that the product is undamaged! If the User notices any damage to the packaging or the product, he/she may ask the courier to make a report, because the receipt of the product from the courier and the signing of the receipt document constitute the acceptance of the product in terms of quantity and quality, which means that after the receipt of the product the consumer (if he/she is a consumer) can only exercise his/her right of withdrawal. Therefore, Jegenye Ltd. is not able to accept any subsequent complaints regarding quantity and quality after the departure of the person who made the delivery. Damage of any kind, lack of content during delivery of the consignment must be included in the report of facts between the consignee and the consignee!

We cannot be held responsible for any subsequent lack of content or damage! If the packaging or the product is visibly damaged on receipt and the damage occurred before the receipt of the goods and a damage report has been drawn up, Jegenye Ltd. will provide the return or replacement of the product free of charge.

6.2. Withdrawal from delivery

If the webshop does not fulfil its contractual obligation because the goods specified in the contract are not available or it is unable to provide the ordered service, it must inform the customer of this.

7) ADVICE

7.1. Mandatory guarantee

7.1.1.1 The Service Provider is subject to a warranty obligation for its products pursuant to the Civil Code and Government Decree 151/2003 (22.IX.), which means that during the warranty period, the Service Provider is only exempted from liability if it proves that the defect is due to improper use of the product.

7.1.2 The duration of the warranty (the warranty period) shall begin on the date of actual performance, i.e. the date of delivery of the product to the Customer. Consumer durables are the products listed in the Annex to Government Decree 151/2003 (IX.22) on the mandatory warranty for certain consumer durables, for which the legislation provides for a mandatory warranty period of one year.

7.1.3 Defects are not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example, if the defect was caused by improper installation, misuse, failure to observe the instructions for use, improper storage, improper handling, damage, natural disaster.

7.1.4 In the event of a defect covered by the warranty, the Customer may, in the first place, demand repair or replacement, at his option, unless the chosen warranty claim is impossible to fulfil or would result in disproportionate additional costs for the Service Provider compared to the fulfilment of the other warranty claim, taking into account the value of the product in its defect-free state, the seriousness of the breach of contract and the damage to the Customer’s interests caused by the fulfilment of the warranty claim.

7.1.5 If the Service Provider has not undertaken to repair or replace the goods, cannot fulfil this obligation within a reasonable period of time, without prejudice to the interests of the Consumer, or if the Customer’s interest in repair or replacement has ceased, the Customer may, at his option, request a proportionate reduction of the purchase price, have the defect repaired or replaced by another party at the expense of the Service Provider, or withdraw from the contract. No cancellation may be made for minor defects.

7.1.6 If the Customer claims a replacement due to a defect in the product within three working days of purchase (installation), the Service Provider is obliged to replace the product, provided that the defect prevents the product from being used as intended.

7.1.7 The repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and the purpose for which the Customer expects it to be used, and without prejudice to the interests of the Customer. The Supplier shall endeavour to carry out the repair or replacement within a maximum of fifteen days.

7.1.8 During the repair, only new parts may be installed in the product. The warranty period does not include the part of the repair period during which the Customer cannot use the Product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period shall start anew for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.

7.1.9 The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider.

7.1.10. The Service Provider shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.

7.1.11. However, the Customer shall not be entitled to assert a warranty claim and a warranty claim for the same defect, or a product warranty claim and a warranty claim for the same defect, simultaneously and in parallel. Notwithstanding these limitations, the Customer shall have the rights under the warranty irrespective of the entitlements set out in Clauses 8.1 and 8.2.

7.1.12. The warranty shall not affect the Customer’s statutory rights, in particular rights under the warranty for accessories, product warranty or damages.

7.1.13. In the event of a dispute between the parties which cannot be settled amicably, the Customer may initiate conciliation proceedings as indicated in clause 11.2.

8) WARRANTY

8.1. Accessories warranty

8.1.1.1 In case of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may assert a warranty claim within a limitation period of 2 years from the date of receipt of the product for product defects that already existed at the time of delivery of the product. After the two-year limitation period, the Customer may no longer enforce his rights under the warranty.

8.1.2 In the case of a contract concluded with a non-consumer, the rightful claimant may assert his warranty claims during the limitation period of 1 year from the date of receipt.

8.1.3 The Customer may, at his option, request repair or replacement, unless the fulfilment of the Customer’s chosen request is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfilment of his other request. If the repair or replacement was not or could not have been requested by the Customer, the Customer may request a proportionate reduction of the consideration or the Customer may have the defect repaired or replaced by another party at the expense of the Service Provider or, as a last resort, may withdraw from the contract. There shall be no right of withdrawal for minor defects.

8.1.4 The Customer may switch from one warranty right to another, but shall bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

8.1.5 The Customer shall notify the Service Provider of the defect immediately after its discovery, but no later than two months after the discovery of the defect.

8.1.6. The Customer may assert a warranty claim directly against the Service Provider.

8.1.7 Within six months from the date of performance of the contract, the Customer shall have no further right to claim for a defect, other than the notification of the defect, if the Customer proves that he has purchased the Product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider shall be exempted from the warranty only if he rebuts this presumption, i.e. proves that the defect in the Product occurred after delivery to the Customer. If the Service Provider can prove that the cause of the defect is attributable to the Customer, the Service Provider is not obliged to accept the Customer’s warranty claim. However, after six months from the date of performance, the Customer shall be obliged to prove that the defect which he has discovered existed at the time of performance.

8.1.8 If the Customer asserts a warranty claim in respect of a part of the Product which is separable from the Product in respect of the defect indicated, the warranty claim shall not be deemed to be asserted in respect of the other parts of the Product.

8.2. Product warranty

8.2.1 In the event of a defect in the product (movable item), the Customer, as a consumer, may, at his/her option, claim the right to a subsidiary warranty or a product warranty as set out in clause 8.1.

8.2.2 The Customer shall not, however, be entitled to assert both a warranty claim and a product warranty claim for the same defect at the same time. However, in the event of a successful product warranty claim, the Customer may assert its accessory warranty claim for the replaced product or repaired part against the manufacturer.

8.2.3 As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove that the product is defective in the event of a product warranty claim.

8.2.4 A Product shall be deemed to be defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the characteristics described by the manufacturer.

8.2.5 The Customer may assert a product warranty claim within two years of the date of placing the product on the market by the manufacturer. After this period has expired, the Customer shall lose this right. The Customer shall notify the manufacturer of the defect without delay after the defect has been discovered. A defect communicated within two months of its discovery shall be deemed to have been communicated without delay. The consumer shall be liable for any damage resulting from the delay in notification.

8.2.6 The Customer may exercise a product warranty claim against the manufacturer or distributor of the movable item (Service Provider).

8.2.7 For the purposes of the Civil Code, the manufacturer and the distributor of the product are considered to be the manufacturer.

8.2.8 The manufacturer, distributor (Service Provider) shall be exempted from its product warranty obligation only if it can prove that:

• the product was not manufactured or placed on the market in the course of its business, or
• the defect was not detectable according to the state of science and technology at the time of placing on the market, or
• the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.

8.2.9. The manufacturer or distributor (Service Provider) only needs to prove one reason for exemption.

9) RESPONSIBILITY

9.1 The information contained on the Website is provided in good faith, but is for informational purposes only and the Service Provider is not responsible for the accuracy or completeness of the information.

9.2 The Customer may use the Website solely at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, other than for breach of contract caused intentionally, by gross negligence or by criminal offence, or for damage to life, limb or health.

9.3 The Service Provider excludes all liability for the conduct of the users of the Website. The Customer shall be fully and exclusively responsible for its own conduct, in which case the Service Provider shall cooperate fully with the competent authorities in order to detect any infringements.

9.4 The Website may contain links to other providers’ websites. The Service Provider is not responsible for the privacy practices or other activities of such service providers.

9.5 The Service Provider is entitled, but not obliged, to monitor the content that may be made available by the Customers when using the Website and the Service Provider is entitled, but not obliged, to look for indications of illegal activity with regard to the content posted.

9.6 Due to the global nature of the Internet, the Client agrees to act in compliance with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Customer’s country, the Customer shall be solely responsible for such use.

9.7 If the Customer discovers any objectionable content on the Website, he/she shall immediately notify the Service Provider. If the Service Provider, in the course of its good faith conduct, considers the report to be justified, it shall be entitled to delete the information or to amend it without delay.

10) COPYRIGHT

10.1 The Website is protected by copyright. The Service Provider is the copyright owner or the authorised user of all content displayed on the Website and in the provision of the services available through the Website: any copyright works and other intellectual works (including, but not limited to, all graphics and other materials, the layout and design of the Website, the software and other solutions, ideas and implementations used).

10.2 The saving or printing of the contents of the Website and parts thereof on physical or other media for private use or with the prior written consent of the Service Provider is permitted. Any use other than private use, such as storage in a database, transmission, publication or downloading, commercialisation, etc., is only possible with the prior written consent of the Service Provider.

11) ENFORCEMENT OPTIONS

11.1. Complaints handling

The Customer may submit consumer complaints regarding the product or the Service Provider’s activities to the Service Provider’s contact details as described in Section I:

The Service Provider will investigate the verbal complaint (in the shop) immediately and, if the nature of the complaint so permits, remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide a copy of the record

• in the case of a verbal complaint communicated in person, to the Customer on the spot,
• in the case of an oral complaint made by telephone, send it to the Customer at the latest at the same time as the substantive reply as set
• out in the section on written complaints, and proceed as provided for in the written complaint.

The Service Provider is obliged to provide the Customer with a unique identification number for the traceability of the complaint, which is communicated by telephone. The Service Provider shall examine and reply to the written complaint within thirty days of receipt and shall ensure that the reply reaches the Customer. If the Service Provider rejects the complaint, it shall state the reasons for its position in its substantive reply to the rejection.

The Service Provider shall keep a record of the complaint and a copy of the reply for five years.

11.2. Other enforcement options

If any consumer dispute between the Service Provider and the Customer is not resolved through negotiations with the Service Provider, the following enforcement options are available to the Customer:

• Entry in the buyers’ book. The customer book is available in all the shops of the Service Provider. The Service Provider will reply in writing to the entries written here within 30 days.
• Complaint to the competent consumer protection authority (http://www.nfh.hu/). If the Customer detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority of his/her place of residence. Once the complaint has been examined, the authority will decide whether to initiate consumer protection proceedings.
• Conciliation Body. For the out-of-court, amicable settlement of consumer disputes relating to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings at the conciliation body of the professional chamber of the Service Provider’s head office (http://www. For the purposes of the rules on the conciliation body, a consumer is also a civil organisation, church, condominium, housing association, micro, small and medium-sized enterprise, as defined in a separate law, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offer related to goods.
• Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of the Civil Code and the Civil Procedure Code III of 1952.

12) OTHER PROVISIONS

12.1 Purchasing from the Website implies the Customer’s knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology.

12.2. The Service Provider will credit the discount, at the rate set by the legislation, on the price of the same type of product purchased after the used equipment has been returned.

12.3 The Service Provider is entitled to unilaterally modify the terms and conditions of these GTC at any time.

Community tax number